Overview

The tennis industry is coming to realize the many advantages of an automated reservation system. The tennis player is looking for instant access to the court reservation sheets via the Internet and Touch Tone Telephone (IVR) interfaces. Owners and managers are looking for ways to control IT cost and payroll. Chelsea's Tennis Reservation system answers both of these questions with the most robust, real time system available while maintaining the lowest cost of ownership in the industry.

The system provides the tennis player with 24x7x365 access with intuitive and easy to navigate internet screens with functions like "Buddy List", event signup, real time court reservation and alpha reports. If the tennis player doesn't have internet access, the integrated Touch Tone Telephone system provides real time access to the system via simple to follow verbal prompts. Each prompt is answered by depressing the buttons on the telephone keypad as instructed.

The staff is no longer tied to the telephone performing mundane tasks such as reminding the tennis player of their assigned court time, dress code and court fees, or booking court times in a frenzy first thing in the morning. The tennis pro shop staff is freed up to conduct profitable business like running clinics and round robins, selling merchandise,  or giving lessons. Many tennis facilities receive the unintentional benefit of better face to face customer service, because the tennis staff is no longer being interrupted with an endless number of telephone calls and the tennis player making the reservations is no longer being placed on hold while the staff works with another customer.

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