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Tennis
Frequently Asked Questions

What is "Preferred or Lottery Placement"?
Preferred or Lottery Placement is a methodology by which court times are assigned, using facility defined criteria, such as player history, membership types, etc. Players make a request to play tennis. The computer assigns available court times. Play history is based on the actual rounds of tennis played for each player in the group using a variable number of days ranging from 0-30. The system assigns one point for each round of tennis played. The total number of rounds of tennis for each player in the group is added together, and then is divided by the number of players in the group to arrive at a team average. Teams are then ranked from the lowest team average to the highest. For example:


Member A  10 points
Member B  12 points
Member C    3 points
Member D    9 points
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Total Points 34 points
Group Size (divide by) 4
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Team Average 8.5 points
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What is "First Come/First Serve"?
First Come/First Serve is a more traditional method of handling court times. Typically the player calls at a designated time (i.e. 7:00AM) for court times 7 days in advance. If the time is available they are assigned that time. If the time is not available, the system will offer the player the closest available earlier and later times, from which the player can select the preferred time desired.
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Can we have a combination of both systems?
Yes. Some clubs choose to run preferred placement (lottery) on weekends during heavy play demand and first come/first serve during the week when demand for court times is less.
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How are court times made?
Members can use a touch-tone telephone, touch screen terminals located in the club house or through the Internet. The Pro Shop staff can manually enter Court times for those clubs that want to maintain the personal touch.
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How does the system handle group play?
Up to four courts can be linked together for preferred placement. The system averages the complete group for placement (lottery). The system places linked teams in the same manner as individual requests.
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How does the system handle duplicate requests?
The system automatically rejects duplicate requests when the request is made.
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How do members find out what court times they are assigned?
There are five ways in which members can find out what court times they are assigned?

  • Call the telephone system 24 hours a day, 7 days a week and review all assigned court times in one telephone call.
  • The system will tell the member the day of the week, date, court time, court number and, if desired, the other tennis players in the group.
  • The system will email a court confirmation the day before play.
  • Review alphabetical court reports which can be posted in the locker rooms.
  • Review court times via touch screen terminals.
  • Review court times via the Internet.
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Can members request a ball machine?
During the sign-up, members can request different court types (i.e. clay, hard, stadium) including a ball court for practice.
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How do we handle guest restrictions?
The system is designed to enforce your club's guest restrictions. Restrictions can be set up by day, time of day, facility, membership type and/or on seasonal dates.
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How do we handle different membership types?
The system can handle up to 99 membership types. Each membership type gets ranked within the preferred placement (lottery) process from highest to lowest priority in conjunction with the team's average (see what is "Preferred or Lottery Placement"). Membership types can be blocked from utilizing the preferred or lottery placement system and be given access to court times afterwards. In a first come/first serve scenario, players are given access to the court sheet at different times, based on their membership type.
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What if a member does not get their requested time?
What if a member does not get their requested time? The system will issue a credit for each hour the desired time is missed. This will reduce the number of points a member carries during future placement processes.
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Can members sign up for tournaments or round robins?
The system has the ability to accept tournament/round robin requests via a touch tone telephone, touch screen terminal or the Internet. Tournament/round robin requests can be restricted by gender for men or ladies day events, or by skill level.
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Can members delete an assigned time?
Members can cancel assigned times with the proper confirmation number.
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How else can we use the email functions?
The club can email to all players in the system information concerning upcoming events, available court times or specials at the clubs. Email can be targeted to specific groups such as men, ladies, seniors, in-state players or out-of-state players.
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